Butler Drain Services has been serving Salem, Virginia since 1994. That is 32 years of showing up on time, doing the work right, and standing behind every job we complete. From a dripping faucet in a family home to a sewer line replacement at a commercial property, we have handled it all right here in the Roanoke Valley. We are a small local team, and every customer matters to us. Arrives fast. Fixes it right. Priced fair.
We plumb homes and businesses every day, and we are good at it. Whether you are a homeowner dealing with a slow drain or a property manager coordinating repairs across multiple units, you will get the same thing from us: experienced plumbers, honest pricing, and work you can count on.
We handle plumbing for all kinds of properties across Salem and the surrounding communities. Homeowners call us for leaks, clogs, water heater problems, and fixture upgrades. Property managers and commercial clients call us when they need a plumbing crew that shows up ready to work and communicates clearly from start to finish.
All work is performed by licensed plumbers who know the job and take it seriously. We do not cut corners on materials, and we do not leave a property until the work is done correctly. Whether it is a routine repair or a larger installation, you can expect the plumbing done right the first time.
A slow drain is easy to ignore until it becomes a full blockage. We clear clogged sinks, tubs, showers, floor drains, and main drain lines using the right tools for the job. For stubborn or recurring blockages, hydro jetting flushes the line completely and removes buildup that standard snaking leaves behind. Sewer line cleaning falls under the same service family. If your drains are giving you trouble, call and we will schedule a visit.
Hidden leaks cause real damage before they ever become visible. We use leak detection tools to locate water line leaks, slab leaks, and pipe failures behind walls or under floors. Catching a leak early keeps repair costs down and protects your property from long-term water damage. We also handle burst and broken pipe repair when the situation is urgent. We will find the leak and fix it right.
No hot water is never a minor inconvenience. We repair and replace both tank and tankless water heaters, and we carry common parts to handle many repairs in a single visit. If your unit is aging or failing beyond repair, we will walk you through replacement options and install the new heater the same day in many cases. Call today and we will get the water back where it belongs.
Hearing a running toilet or a drip behind the wall? We repair and replace toilets, faucets, shower valves, and all standard plumbing fixtures. If you are upgrading a bathroom or kitchen, we handle fixture installation cleanly and correctly. We also install and repair garbage disposals. These are everyday jobs we do regularly, and we make them straightforward for the customer.
Older homes in Salem often carry older pipes, and sewer lines take a beating over the decades. We inspect, repair, and replace sewer and main lines, clear sewer backups, and run camera inspections to see exactly what is happening inside the pipe before we recommend a fix. Tree root intrusion is a common cause of main line problems in established neighborhoods, and we address it directly. We handle the line from the house out to the connection point.
Low water pressure, corroded galvanized pipes, or a home that has never been repiped are all problems we solve. Whole-house repiping in copper or PEX restores reliable water flow and eliminates the ongoing repair cycle that old galvanized systems create. We also diagnose water pressure problems, repair or replace shutoff valves, and handle water line repairs throughout the home. Call today and we will lock in your appointment.
We know schedules shift, so we keep booking flexible. Same-day plumbing service is available for urgent situations, and we respond to emergency calls around the clock, including nights and weekends. A burst pipe or a major leak cannot wait until Monday morning, and we do not ask you to wait either.
We offer prompt response, even for last-minute plumbing calls, because we understand that plumbing problems do not follow a convenient schedule. When you call, you reach someone local who can tell you when a plumber will arrive and what to expect. For non-emergency work, we work with your schedule to find a time that fits.
Scheduling a plumber with us is simple.
That is the whole process. No surprises, no confusion, no pressure.
We have been working in Salem and the wider Roanoke Valley since 1994. That means 32 years of familiarity with local homes, the age of the pipes underneath them, and the plumbing quirks that come with older housing stock. We know this area well because we live and work here.
Our service area covers Salem and extends to the communities around it, including Roanoke, Vinton, Hollins, Cave Spring, Catawba, and nearby neighborhoods throughout the valley. Trusted by local homeowners and property managers for their plumbing, we have built that reputation one job at a time over three decades. Residential plumbing. Commercial plumbing. One number for both.
Plumbing costs are one of the first things customers ask about, and we think that is a fair question. We give you a clear estimate before work starts, not after. When a plumber arrives, they assess the job, identify what needs to be done, and give you a number you can agree to before any work begins. If the scope changes, we communicate that before we proceed.
We do not believe in surprise fees or vague pricing. The estimate covers the work, and if something unexpected comes up during the repair, we explain it and get your approval first. You should know what you are paying for, and we make sure you do. Call for a quote and we will give you a straight answer.
We are not satisfied until the job is done right and you are confident in the result. If something is not working the way it should after we leave, we want to know about it and we will make it right. That is not a policy we print on a form. It is how we have operated since the beginning, and it is part of why customers in Salem call us back when the next plumbing problem comes up.
Good work should hold up. When it does not, we come back and fix it. That commitment is straightforward, and we stand by it.
We work with homeowners, renters, landlords, property managers, and commercial property owners across Salem and the surrounding Roanoke Valley. Whether it is a single repair in a family home or coordinated plumbing service across a multi-unit rental property, we handle both with the same level of attention.
We have been serving Salem and the Roanoke Valley since 1994. That is 32 years of showing up for local homeowners, landlords, and businesses, and we have built our reputation one job at a time over those three decades.
Work is performed by licensed plumbers who know the trade and take it seriously. When we come to your property, you are getting experienced people who treat your home or building with care and do not leave until the job is done correctly.
We give you a clear estimate before any work begins. If the scope changes during a repair, we explain what came up and get your approval before we proceed. You will not see unexpected line items on the invoice after the fact.
If something is not working the way it should after we leave, we want to know about it and we will make it right. That is how we have operated since 1994, and it is part of why customers in Salem call us back when the next plumbing problem comes up.
Yes. We take care of your property during the job and clean up the work area before we leave. We treat every home the way we would want our own treated, and that includes being mindful of flooring, cabinetry, and anything near the work area.
Before we start, we explain what we found and what we plan to do. If something unexpected comes up mid-job, we stop and talk it through with you before moving forward. You should never feel like you are guessing about what is happening with your own plumbing.
Butler Drain Services is ready to take your call today. Whether you need a same-day repair, an estimate on a larger project, or an emergency plumber right now, we are the local team that shows up and gets it done. Call (540) 619-5623 for a quote on any residential or commercial plumbing job in Salem or the surrounding area. Call today and we will lock in your appointment.
We handle the full range of residential and commercial plumbing in Salem and across the Roanoke Valley, from a dripping faucet to a failed sump pump to a full repipe. The table below gives you a quick look at what each service covers, who it is a good fit for, and a practical note to help you plan. Call us at (540) 619-5623 if you want to talk through your situation before you schedule.
| Service | What's Included | When to Call | Things to Keep in Mind |
|---|---|---|---|
| Well Pump Service | well pump repair and replacement, pressure tank assessment, loss-of-water troubleshooting, supply line inspection | Rural and semi-rural property owners in the Roanoke Valley area who rely on a private well for water supply | A loss of water pressure or no water at all on a well system often points to the pump or pressure tank. We assess the full supply side before recommending a fix. |
| Whole-Home Repiping | full pipe replacement for aging or corroded systems, material assessment and honest recommendation, clear estimate before work begins, minimally invasive approach where possible | Owners of older Salem homes with recurring leaks, corroded pipes, or failing pipe materials | Repiping is a significant job, but it stops the cycle of repeated repairs and is a long-term fix that holds. |
| Drain Cleaning and Clog Removal | sink, shower, and tub drains, floor and main drains, hydro jetting for stubborn buildup, recurring sewer line clogs | Homeowners, landlords, and commercial properties with slow or backed-up drains | Hydro jetting clears the pipe wall to wall rather than just punching through the clog, making it a better long-term fix for grease-heavy or root-affected lines. |
| Sump Pump Installation | new sump pump installation, failed pump replacement, discharge line routing, basin and pit assessment | Salem homeowners with basements at risk of groundwater intrusion during heavy rainfall or seasonal storms | Salem sits in a valley, and runoff from seasonal storms can push water into basements quickly. A properly installed pump with a well-routed discharge line is the most reliable protection. |
| Faucet and Fixture Installation | dripping and leaking faucet repair, kitchen and bathroom faucet replacement, fixture installation of all types, supply line replacement | Anyone upgrading fixtures or dealing with a faucet that drips, leaks, or no longer functions properly | We leave the job site clean when we finish, and we test everything before we pack up. |
| Leak Detection and Repair | visible pipe and supply line leaks, hidden wall and under-slab leaks, burst pipe repair, systematic diagnostic before any work begins | Anyone noticing unexplained water damage, a rising water bill, or wet spots with no obvious source | Locating the source before opening walls keeps the repair targeted and avoids unnecessary damage to your home. |
| Water Heater Repair and Replacement | tank water heater repair and replacement, tankless water heater installation and service, same-day service when schedule allows, clear options explained before work begins | Homeowners and property managers dealing with no hot water, a leaking unit, or an aging water heater | Most tank water heaters last 8 to 12 years. If yours is near that range and showing problems, replacement often makes more sense than repeated repairs. |
| Water Softener Installation | water hardness assessment, softener system recommendation, full installation, connection to existing plumbing | Salem homeowners dealing with scale buildup on fixtures, reduced water heater efficiency, or visible hard water deposits | Hard water puts wear on pipes, fixtures, and water heaters over time. A softener installed at the point of entry protects the plumbing you already have in place. |
| Emergency Plumbing | burst pipe response, major leak control, no-hot-water calls, weekend and after-hours availability | Any situation where waiting until the next business day would cause significant water damage or leave a property without essential plumbing | Same-day plumbing service is available for urgent calls. When you call, we give you a realistic arrival window on the spot. |
| Sewer and Main Line Service | main line clog clearing, sewer backup response, sewer line repair and replacement, trenchless repair where conditions allow | Homeowners and commercial properties with slow drains throughout the building or a full sewer backup | A sewer backup does not resolve on its own. The sooner we can assess the line, the more options you have for repair. |
| Water Pressure and Shutoff Valve Repair | low water pressure diagnosis, pressure regulator repair or replacement, shutoff valve repair and replacement, main valve service | Homeowners noticing pressure that has gradually dropped or a shutoff valve that leaks when operated | A leaking shutoff valve is worth fixing promptly. If it fails when you need it most, the consequences are much larger. |
| Garbage Disposal Service | disposal repair and reset, full disposal replacement, jam clearing, electrical and drain connection check | Kitchen users dealing with a disposal that hums, will not spin, or has stopped working entirely | Many disposal problems are fixable without replacement. We assess the unit first and give you an honest recommendation. |
| Toilet Repair and Installation | running and leaking toilet repair, full toilet replacement, wax ring and flapper replacement, new toilet installation | Homeowners and landlords with a toilet that runs, leaks, or needs to be replaced | A running toilet can waste hundreds of gallons a month. Most repairs are straightforward and completed in a single visit. |
| Tree-Root Sewer Line Service | root intrusion clearing, sewer line inspection, line repair or replacement after root damage, recurring backup assessment | Homeowners in established Salem neighborhoods with mature trees near the sewer line | Roots follow water and find their way in through joints and small cracks over time. Catching the problem early makes a significant difference in what the repair involves. |
| Slab Leak Detection and Repair | under-slab leak location, targeted repair with minimal disruption, pipe rerouting where appropriate, assessment before any work begins | Homeowners noticing warm spots on floors, unexplained water bill increases, or moisture near the foundation | Slab leaks are not always visible at the surface. A systematic diagnostic approach locates the source before any concrete is disturbed. |
How do I know if my water heater needs to be repaired or replaced?
Age is the first thing we look at. Most tank water heaters last 8 to 12 years. If yours is in that range and showing problems such as inconsistent hot water, visible corrosion, or a leak at the base, replacement is usually the more practical choice. Younger units with specific component failures, like a bad heating element or thermostat, are often worth repairing. When you call, we will walk you through both options and give you a clear estimate for each so you can decide.
What causes drains to slow down or back up?
The most common causes are grease and soap buildup in kitchen and bathroom lines, hair accumulation in shower and tub drains, and root intrusion in older sewer lines. In Salem's established neighborhoods, mature trees are a frequent contributor to recurring sewer line problems. A single slow drain usually points to a localized clog. If multiple fixtures are draining slowly at the same time, the problem is likely in the main line.
How do you find a leak that is not visible?
We work through the plumbing systematically to narrow down where the water is going. For leaks inside walls or under slabs, we use diagnostic methods that let us locate the source without opening everything up at once. The goal is to find exactly where the problem is before any repair work begins, which keeps the job targeted and avoids unnecessary damage to your home.
Same-Day and Emergency Availability
We offer same-day plumbing service for situations that cannot wait, and we are available for urgent calls on weekends and after regular business hours. When you call, you get a real arrival window, not a vague promise.
What is the difference between snaking a drain and hydro jetting?
Snaking punches through a clog and restores flow, but it does not always clear the pipe wall to wall. Hydro jetting uses high-pressure water to flush the full interior of the pipe, removing grease, scale, and root debris from the walls rather than just opening a channel through the blockage. For recurring clogs or heavily built-up lines, jetting tends to produce a longer-lasting result.
How do I know if the problem is in one fixture or the main sewer line?
If one fixture is slow or backed up and everything else drains normally, the clog is almost certainly local to that fixture or its branch line. If you are seeing slow drains in multiple rooms, water backing up into a tub when you flush a toilet, or gurgling sounds from floor drains, the main line is the more likely source. We can assess the situation on the call and give you a sense of what we expect to find before we arrive.
How does tree-root damage happen, and what are the early signs?
Tree roots follow moisture, and a sewer line is a reliable water source. Roots work their way in through joints and small cracks, then grow inside the pipe over time. The early signs are recurring slow drains, backups that keep coming back after clearing, and sometimes a sewer odor. In Salem, where many neighborhoods have mature trees and older sewer lines, we see this regularly. Catching it early gives you more repair options and a lower overall cost.
Upfront Quotes With No Surprise Fees
Before any work begins, we give you a clear estimate and explain what drives the cost. What we quote is what you pay, with no line items added after the fact.
What causes low water pressure, and when should I call a plumber?
Low pressure can come from a failing pressure regulator, a partially closed shutoff valve, buildup inside older pipes, or a problem at the main. If the pressure drop is gradual and affecting the whole house, it is worth having us take a look. A pressure regulator that is going out is a straightforward fix, but leaving it can lead to pressure swings that stress your fixtures and appliances. If pressure has dropped suddenly, call us the same day.
Do I need to be home when the plumber arrives?
For most jobs, yes. We need access to the affected area and, in many cases, the main shutoff valve. If you are a property manager coordinating access for a tenant, that works too. Just let us know the arrangement when you call so we can plan accordingly. We will give you a realistic arrival window so you are not waiting around longer than necessary.
Work Performed by Licensed Plumbers
Every job we take on is handled by licensed plumbers who treat your property with care and stand behind the work when it is done.
How does your pricing and estimate process work?
We give you a clear estimate before any work begins. When we arrive, the plumber assesses the situation, identifies the source of the problem, and explains what needs to be done. You get a straight answer on the cost before we start. There are no surprise line items added at the end. If the scope of the job changes once we open things up, we talk to you before proceeding.
When does it make sense to repipe rather than keep repairing?
When the same sections of pipe keep failing, when corrosion is widespread, or when the pipe material itself has reached the end of its useful life, continued repairs become a losing proposition. Older Salem homes with original galvanized or polybutylene pipe often reach this point. We assess the situation honestly and give you a clear picture of what repiping involves, including cost and timeline, before you commit to anything.
Is same-day or emergency plumbing service available?
Yes. We offer same-day plumbing service for situations that cannot wait, and we are available for urgent calls on weekends and after regular business hours. When you call, we will give you a realistic arrival window right away. For burst pipes, major leaks, or a complete loss of hot water, do not wait. Call us and we will get someone moving toward you.
Call (540) 619-5623 and we will talk through your situation, give you a straight answer, and get you on the schedule.
(540) 619-5623